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Kilimanjaro 2026/2027 Group Expeditions – Climb with the Experts
ECO-AFRICA CLIMBING: MOUNTAIN CLIMB BOOKING TERMS & LIFETIME DEPOSIT POLICY
Last Updated: 1 September 2026
Please read these Terms and Conditions carefully before confirming your mountain expedition.
By confirming a booking, paying a deposit or any other amount, completing the required booking documentation,
or participating in an expedition, the client acknowledges that they have read, understood, and accepted these
Terms and Conditions.
These Terms and Conditions apply to all mountain climbing and trekking expeditions operated or organized by
Eco-Africa Climbing, including Mount Kilimanjaro, Mount Meru, and any other mountain trekking expedition offered
by the company, unless specific written terms are provided for a particular expedition.
References in these Terms to a “climb,” “mountain expedition,” or “expedition” apply to the relevant mountain
itinerary booked by the client.
Where a provision relates specifically to Kilimanjaro National Park, Kilimanjaro routes, campsites, permits,
TANAPA requirements, or other Kilimanjaro-specific arrangements, that provision applies specifically to
Kilimanjaro climbs.
A deposit of USD $300 per person is required to secure a place on a mountain expedition unless
a different amount is expressly stated in writing.
The $300 Lifetime Deposit is:
If a climber cancels or postpones their expedition, the original $300 Lifetime Deposit remains available for
future use by that individual traveler, subject to these Terms.
The Lifetime Deposit protects the $300 value only. It does not guarantee the original expedition
price, departure, hotel, route availability, government fees, or other original booking arrangements for a future trip.
A future expedition will be charged at the applicable price and mandatory fees in effect for the new travel date.
Where Eco-Africa Climbing provides an invoice, booking request, quotation, or payment link, the requested payment
should normally be completed within 14 days from the date it is issued, unless a different deadline
is stated in writing.
Issuing a quotation, invoice, or payment link does not by itself guarantee:
A booking becomes confirmed only after Eco-Africa Climbing has successfully received and verified the required
deposit or full payment, where applicable.
If payment is not received within the stated period:
Where another payment deadline under these Terms occurs earlier than the standard 14-day period, the earlier
deadline applies.
Each traveler included in a confirmed booking is treated as a separate individual participant
for deposits, Lifetime Deposits, cancellations, refunds, credits, postponements, rebooking, and payment allocation.
This applies regardless of:
Where one person makes a combined payment on behalf of multiple travelers, Eco-Africa Climbing will allocate that
payment among the identified travelers for whom it was made.
If four climbers are booked and one person pays $1,200 as their deposits, Eco-Africa Climbing
will normally allocate:
The fact that one person physically paid the entire $1,200 does not mean that person personally owns all four
Lifetime Deposits.
Each $300 becomes attached to the individual traveler for whom it was paid.
If three participants subsequently cancel, the remaining participant:
The cancelled participants’ deposits remain individually attached to those travelers for their own eligible future
mountain climbs.
The same principle applies between spouses and partners.
If a husband pays $600 for himself and his wife, the payment is allocated:
If the wife cancels, the husband cannot use her $300 toward his own outstanding balance merely because he originally
made the payment.
The person making a payment is not necessarily the person to whom the entire payment is allocated.
Once allocated to identified travelers, Lifetime Deposits are non-refundable, non-transferable and non-combinable.
Where one person books on behalf of multiple participants, that person will normally be treated as the
Lead Booker or Group Representative for administrative communication.
The Lead Booker is responsible for providing accurate participant information and communicating relevant:
Being the Lead Booker does not give that person ownership of deposits, credits, refunds, or payments allocated to
other participants.
Each participant remains individually subject to these Terms.
Cancellation or postponement by one participant does not automatically cancel the bookings of remaining participants.
Where a private or customized expedition price was calculated based on a particular number of participants and the
number subsequently decreases, Eco-Africa Climbing reserves the right to recalculate the price for the
remaining participants based on the revised group size.
After a booking is confirmed, a client may request another available departure date.
A USD $100 per person administrative date-change fee applies for each approved date change.
Date changes remain subject to:
The client’s $300 Lifetime Deposit remains valid.
However, the original expedition price is not guaranteed following a date change. The client must pay any applicable
difference in price or mandatory charges.
A change is confirmed only after Eco-Africa Climbing approves it in writing and applicable charges have been paid.
A request sufficiently close to departure that existing arrangements cannot reasonably be changed or recovered may
instead be treated as a cancellation and rebooking.
Government authorities, National Parks, TANAPA, Kilimanjaro National Park, suppliers, or other relevant bodies
may revise mandatory costs after a booking has been made.
Such costs may include:
Where any mandatory government, TANAPA, National Park, or statutory charge increases after booking,
the applicable increase will be payable by the client.
Eco-Africa Climbing reserves the right to add such mandatory increases to the client’s outstanding balance,
even where the original booking or quotation was confirmed before the new fees were introduced.
Future rebookings are subject to prices and charges applicable to the new travel date.
Full payment must be received no later than 60 days before the scheduled arrival date, unless otherwise agreed in writing.
Bookings made within 60 days of the scheduled arrival date require full payment at the time of booking.
Eco-Africa Climbing reserves the right to cancel a booking where the required balance has not been received by the applicable payment deadline.
Unless expressly agreed otherwise in writing, all costs associated with making payment to Eco-Africa Climbing are the client’s responsibility.
Eco-Africa Climbing must receive the full invoiced amount net of applicable transaction charges and deductions.
Such charges may include:
For example, if the invoiced balance is $2,880 but Eco-Africa Climbing receives $2,845 after $35 in financial charges, the remaining $35 remains payable by the client.
Where a selected payment method carries an applicable processing fee or surcharge, that fee may be added to the amount payable where permitted.
Payment is considered complete only when the full amount due has been successfully received and verified by Eco-Africa Climbing.
Clients should make payments only through payment links, invoices, bank accounts, or payment instructions officially issued or confirmed by Eco-Africa Climbing.
Clients should independently verify any unexpected request involving:
Where there is any doubt, the client should contact Eco-Africa Climbing through a previously verified communication channel before sending funds.
Eco-Africa Climbing is not responsible for funds voluntarily sent to an unauthorized third party, fraudulent account, impersonator, or incorrect destination where those payment instructions were not issued or authorized by Eco-Africa Climbing, except where liability cannot lawfully be excluded.
All cancellations must be submitted in writing to Eco-Africa Climbing.
The date on which Eco-Africa Climbing receives the written cancellation determines the applicable cancellation charge.
The initial $300 Lifetime Deposit per person is separated from the remaining expedition price before cancellation charges are calculated.
Total expedition price: $3,180
Lifetime Deposit: $300
Remaining expedition amount: $2,880
Cancellation charges apply to the $2,880 remaining expedition amount, while the $300 Lifetime Deposit remains governed separately under the Lifetime Deposit Policy.
33 days or more before scheduled arrival:
25% of the remaining expedition amount is retained.
8–32 days before scheduled arrival:
50% of the remaining expedition amount is retained.
7 days or less before scheduled arrival:
100% of the remaining expedition amount is retained.
Additional non-refundable client-specific or supplier costs already incurred or committed may also be deducted where applicable.
Where a client qualifies for a cash refund, the refundable amount will be calculated after all applicable deductions.
Applicable deductions may include:
Applicable costs associated with transmitting an eligible refund are the responsibility of the client, to the extent permitted by applicable law and the relevant payment provider.
Eligible refunds will normally be processed by Eco-Africa Climbing within 30 business days after the final refundable amount has been determined and all necessary refund information has been received.
Any additional time required by the client’s bank, card issuer, or payment provider after Eco-Africa Climbing processes the refund is outside the company’s control.
Where possible and permitted, refunds will normally be returned through the original payment method.
Eco-Africa Climbing is not responsible for differences between the amount originally paid and the amount ultimately credited back resulting from foreign exchange movements, currency conversion, intermediary institutions, or payment-provider charges.
Failure to arrive or participate on the confirmed date without prior written cancellation is considered a no-show.
A no-show is 100% non-refundable.
No refund, reimbursement, or credit is provided for unused mountain days, park fees, permits, crew arrangements, accommodation, meals, transfers, equipment, logistics, or other included services.
Eco-Africa Climbing may cancel, postpone, reschedule, or significantly change an expedition where reasonably necessary for safety, operational, regulatory, or other legitimate reasons.
Where Eco-Africa Climbing cancels an expedition before commencement for reasons within its reasonable control and not because of the client or Force Majeure, appropriate options may include:
Where circumstances are beyond Eco-Africa Climbing’s reasonable control, the Force Majeure provisions apply.
Eco-Africa Climbing is not liable for cancellation, delay, interruption, or modification resulting from circumstances beyond its reasonable control, including:
Eco-Africa Climbing will make reasonable efforts to minimize disruption and provide practical alternatives where possible.
Where Force Majeure occurs before commencement, any postponement, rescheduling, credit, or refund will take account of non-recoverable and committed costs.
The client’s $300 Lifetime Deposit remains valid.
Once an expedition has commenced, unused services resulting from Force Majeure are non-refundable.
Clients are responsible for obtaining and maintaining all documentation necessary for their journey, including:
Eco-Africa Climbing may provide general information or assistance but does not replace official government, immigration, embassy, or consular advice.
No refund is due where a client cannot travel, enter Tanzania, transit another country, or participate in the expedition because required documentation has not been obtained or applicable entry requirements have not been met.
Clients and Lead Bookers are responsible for providing complete and accurate information, including:
Clients must promptly notify Eco-Africa Climbing of any material changes or errors.
Additional costs resulting from inaccurate, incomplete, or late information supplied by the client are the client’s responsibility.
Clients are responsible for arranging travel that provides sufficient time to arrive before their expedition.
Eco-Africa Climbing is not responsible for missed, delayed, diverted, rescheduled, or cancelled flights or other third-party transportation.
This includes problems resulting from:
Eco-Africa Climbing will make reasonable efforts to assist where possible, but no refund is provided for services missed because of late arrival.
A confirmed group expedition will not normally be delayed for a participant who arrives late.
Where reasonably possible, Eco-Africa Climbing may assist the participant in joining the group after commencement.
Any resulting additional costs must be paid by the late client and may include:
Joining the expedition after commencement remains subject to National Park regulations, safety considerations, crew availability, operational feasibility, and Eco-Africa Climbing approval.
Where joining the group is not reasonably possible, applicable no-show, cancellation, and unused-service provisions apply.
Eco-Africa Climbing is not responsible for expenses independently purchased or incurred by the client that are not included in the confirmed package, including:
Cancellation, postponement, early descent, failure to summit, or itinerary changes do not make Eco-Africa Climbing responsible for these independently incurred expenses except where liability cannot lawfully be excluded.
Every climber must complete the Eco-Africa Climbing Medical Form before participating in a mountain expedition.
This requirement applies regardless of age, previous climbing experience, physical fitness, or whether the participant considers themselves healthy.
The client must provide complete, accurate, current, and truthful information concerning matters reasonably relevant to safe participation.
Booking → Deposit → Client Forms → Mandatory Medical Form → Review → Physician Clearance where required → Final Expedition Briefing → Climb
Following submission, the Medical Form is reviewed for expedition planning and safety purposes.
Where no relevant concern requiring further clarification is identified, the client may proceed through the normal pre-expedition process.
Where disclosed information raises a reasonable concern regarding participation in a strenuous or high-altitude expedition, Eco-Africa Climbing may request additional information or Physician Clearance.
Physician Clearance is not automatically required for every climber.
It may be requested where additional professional medical assessment is reasonably appropriate.
Eco-Africa Climbing, its guides, employees, and representatives do not provide medical diagnoses through this review process and do not replace advice from qualified medical professionals.
Clients must promptly disclose any material health change occurring after submission of the Medical Form and before commencement of the expedition.
Failure to submit the mandatory Medical Form or specifically requested Physician Clearance does not oblige Eco-Africa Climbing to allow participation.
Eco-Africa Climbing may refuse, postpone, restrict, or terminate participation where:
Applicable cancellation, postponement, unused-service, and non-refundable cost provisions may apply.
The Medical Form and Liability/Risk Acknowledgement Waiver are separate documents.
The Medical Form collects information relevant to expedition planning and safety.
The Liability/Risk Acknowledgement Waiver confirms the participant’s acknowledgement and understanding of inherent mountain-climbing risks and applicable participation conditions.
Eco-Africa Climbing may require both documents to be completed before a participant enters the mountain expedition.
For Mount Kilimanjaro expeditions, appropriate travel and medical insurance is required.
Coverage should be suitable for high-altitude trekking up to at least 6,000 metres above sea level and should include, where applicable:
Clients are strongly encouraged to include:
Eco-Africa Climbing may request proof of appropriate insurance.
Clients are responsible for understanding altitude limits, exclusions, deductibles, pre-authorization requirements, coverage limits, and claims procedures.
Eco-Africa Climbing is not responsible for an insurer rejecting, limiting, delaying, or refusing a claim.
Guides conduct health monitoring according to Eco-Africa Climbing’s safety procedures.
Where a climber requires evacuation by foot or stretcher, the mountain team will provide reasonable assistance.
Helicopter evacuation, ambulance services, hospitals, medication, specialist treatment, repatriation, and other medical expenses remain the responsibility of the client or their insurer.
Payment of National Park rescue fees does not necessarily constitute insurance coverage for all medical or evacuation expenses.
Clients must arrive with clothing, footwear, personal equipment, and mountain gear appropriate for their expedition.
Eco-Africa Climbing may conduct a pre-climb gear check.
Missing, unsuitable, damaged, inadequate, or unsafe essential equipment may need to be rented, purchased, or replaced at the client’s expense.
Where the Head Guide reasonably considers the client’s equipment to present a serious safety risk, and the client refuses or is unable to obtain appropriate equipment, Eco-Africa Climbing may prevent the client from commencing or continuing the expedition.
No refund is due where participation is prevented because the client failed to obtain required essential equipment after being reasonably advised to do so.
The designated Head Guide has final operational authority during the expedition.
The Head Guide may reasonably:
Health and safety decisions made by the Head Guide must be followed.
A participant refusing reasonable safety instructions may be prevented from continuing, without refund for unused services.
The supplied itinerary represents the planned expedition.
Eco-Africa Climbing and the Head Guide may make reasonable changes because of:
Reasonable changes do not automatically constitute cancellation or entitle the client to compensation.
Client-requested changes that create additional costs are paid by the client.
Mountain permits and National Park fees are processed according to applicable park procedures.
For Kilimanjaro, depending on the route and applicable procedures, permits may initially be processed using the applicable minimum park-entry period, with additional booked days subsequently added and paid where required.
Mountain expeditions are sold as complete expedition packages rather than refundable daily services.
If a 7-Day, 8-Day, or other itinerary is completed or exited in fewer days, there is no refund, reimbursement, compensation, price reduction, or credit for unused mountain days.
For example, an 8-Day Lemosho participant completing or exiting after six or seven days does not receive a refund for the remaining day or days.
Once the expedition begins, no refund is provided for unused or missed services including:
This applies to voluntary withdrawal, illness, injury, late arrival, inability to continue, required descent, declined services, or early completion.
A participant descending early because of altitude symptoms, illness, injury, exhaustion, personal choice, inability to continue, safety concerns, or Head Guide decision receives no refund for unused mountain days or services.
Crew arrangements are made based on the original expedition itinerary.
Additional hotel accommodation, meals, transportation, medical treatment, evacuation, or personal expenses resulting from early descent are the client’s responsibility.
Payment covers expedition organization and services; it does not guarantee that a participant will reach the summit.
No refund or compensation is provided for failure to summit due to altitude, illness, injury, exhaustion, weather, mountain conditions, restrictions, safety decisions, Head Guide decisions, personal choice, or circumstances outside Eco-Africa Climbing’s reasonable control.
Where operationally possible, an additional mountain day may be arranged at the applicable additional-day rate communicated by Eco-Africa Climbing.
The current standard charge is USD $380 per person per additional mountain day, unless otherwise quoted.
Additional mountain days remain subject to permits, National Park regulations, crew availability, and operational feasibility.
Eco-Africa Climbing provides mountain drinking water collected from appropriate sources and treated by boiling and allowing it to cool before client use.
Eco-Africa Climbing does not guarantee provision of any particular chemical purification tablet, drops, or personal purification product.
Clients requiring or preferring additional water treatment should bring their own suitable purification method.
Clients are responsible for ensuring that personal purification products are appropriate for their health, allergies, sensitivities, medical restrictions, and intended use.
Failure to bring a preferred personal purification product does not constitute failure by Eco-Africa Climbing to provide drinking water where appropriately boiled and cooled water has been supplied.
Eco-Africa Climbing will make reasonable efforts to accommodate dietary requirements disclosed before the expedition.
Clients with food allergies, intolerances, or medical dietary restrictions must disclose them accurately in advance.
Due to remote mountain kitchens, limited storage, food availability, and shared preparation areas, a completely allergen-free environment or complete prevention of cross-contact cannot be guaranteed.
Clients with severe allergies are responsible for obtaining appropriate medical advice, carrying prescribed medication, informing the Head Guide, and taking reasonable personal precautions.
Clients must exit the applicable National Park according to park regulations and expedition arrangements.
Where a late exit attributable to the client causes additional park, accommodation, transportation, staff, or logistical charges, those costs are the client’s responsibility.
The standard mountain package generally includes:
Eco-Africa Climbing may substitute the hotel because of availability, overbooking, closure, maintenance, supplier changes, operational requirements, or group logistics.
Where reasonably possible, replacement accommodation will be of a similar or comparable standard.
Comparable accommodation substitution does not automatically entitle the client to a refund or compensation.
Additional accommodation required because of early arrival, delayed flights, early descent, illness, evacuation, or personal preference is paid by the client.
The current standard Single Supplement is USD $280 per person, unless otherwise quoted.
It includes:
The Single Supplement remains subject to availability.
Rental equipment is subject to availability.
Clients should reasonably inspect rented items and promptly report any significant existing damage.
Rental items must be used responsibly and returned after the expedition.
Clients may be charged reasonable repair or replacement costs for equipment that is lost, not returned, deliberately or recklessly damaged, or damaged through negligent or improper use.
Reasonable normal wear and tear is excluded.
A particular brand, model, design, or colour is not guaranteed unless expressly confirmed in writing.
Clients must take reasonable care of Eco-Africa Climbing and supplier property.
A client may be responsible for reasonable repair, replacement, cleaning, or recovery costs for property that is lost, deliberately damaged, recklessly damaged, negligently damaged, or seriously misused while under their control.
Normal wear and tear is excluded.
For Mount Kilimanjaro booking and applicable pricing purposes:
Classification as an adult for booking or applicable park-fee purposes does not necessarily mean that a participant under 18 is legally an adult.
Participants under 18 remain subject to appropriate parental or legal guardian authorization and applicable legal, National Park, medical, safety, and operational requirements.
Being classified as a child because a participant is below 16 does not by itself determine whether the participant may or may not climb.
Participation remains subject to applicable National Park age requirements, route requirements, medical suitability, safety considerations, required supervision, documentation, and Eco-Africa Climbing’s reasonable operational requirements.
Clients must comply with Tanzanian law, National Park regulations, environmental requirements, camp rules, and reasonable staff instructions.
Eco-Africa Climbing may terminate participation where behaviour:
No refund is provided where participation is terminated for these reasons.
Any resulting additional expenses are the client’s responsibility.
Certain services may be delivered by independent providers including hotels, transportation providers, evacuation operators, hospitals, equipment suppliers, banks, and payment processors.
Eco-Africa Climbing will exercise reasonable care in selecting and coordinating providers forming part of the booking.
Independent providers remain responsible for operating their respective services.
Eco-Africa Climbing is not responsible for independent acts, omissions, delays, failures, or changes by third-party providers except where responsibility cannot lawfully be excluded.
Supplier cancellation, amendment, or non-refundable charges connected specifically with the client’s booking may be passed to the client where applicable.
Clients remain responsible for passports, money, electronics, equipment, luggage, valuables, and other personal belongings.
Mountain luggage must comply with applicable porter weight restrictions communicated before the expedition.
Eco-Africa Climbing is not responsible for loss, theft, or damage except where directly caused by company negligence and where liability cannot lawfully be excluded.
Clients must comply with National Park environmental requirements.
This includes appropriate waste disposal, no littering, applicable disposable-plastic restrictions, and responsible use of the mountain environment.
Clients should use reusable water bottles or hydration systems.
Tips are not included in the expedition price.
Eco-Africa Climbing follows fair porter treatment and tipping practices consistent with its commitment as a KPAP Partner Company.
Suggested tipping guidelines are provided before the expedition.
Tips are normally handled directly between climbers and the mountain crew during the expedition tipping process.
Mountain climbing involves inherent risks including:
Clients acknowledge these risks and agree to follow reasonable safety instructions.
Eco-Africa Climbing will exercise reasonable care in organizing and operating the expedition.
The company is not responsible for loss, delay, additional expense, interruption, injury, or inability to complete the expedition resulting from circumstances beyond its reasonable control, client acts or omissions, or independent third parties, except where liability cannot lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Clients should report problems to the Head Guide or Eco-Africa Climbing office as soon as reasonably possible during the expedition.
This gives Eco-Africa Climbing an opportunity to investigate and address the matter while the expedition is still in progress.
Unresolved matters should be submitted in writing after the expedition with sufficient supporting information.
Failure to report an issue during the expedition where Eco-Africa Climbing could reasonably have addressed it may affect the company’s ability to investigate or remedy the matter later.
These Terms and all mountain expeditions booked with Eco-Africa Climbing are governed by the applicable laws of the United Republic of Tanzania.
The parties should first make reasonable efforts to resolve disputes through good-faith negotiation.
Unresolved disputes shall be dealt with under applicable Tanzanian law through competent authorities or courts having jurisdiction in Tanzania, unless otherwise agreed in writing.
Payment of the Lifetime Deposit, any additional payment, full payment, written booking confirmation, completion of required participation documents, or commencement of the expedition constitutes acceptance of these Terms and Conditions.
Where one person books on behalf of others, the Lead Booker is responsible for ensuring that all participants are provided with these Terms.
However, each participant remains individually bound by the applicable Terms, and deposits, payments, cancellations, Lifetime Deposits, credits, and refunds remain individually allocated.
These Terms should be read together with the client’s:
ECO-AFRICA CLIMBING
Email:
[email protected]
Thank you for choosing Eco-Africa Climbing. We look forward to supporting you on your mountain expedition with professional service, responsible mountain operations, safety, and care.